Why can't my store accept payments on Shopify?

candidoQ
Visitor
2 0 1

Good afternoon,

Regarding the setup of my Shopify store, during the check-out process, I am encountering an error message stating: "This store cannot accept payments at this time."

After conducting some research, I've come to realize that several potential reasons could be causing this issue. However, none of them seem to apply to my situation:

  • The store is not in a trial period.
  • I have a subscribed plan (thus, not in an experimental phase).
  • The payment option is not in a testing phase.

To provide further context, I am currently utilizing Shopify Payments and have not integrated any additional payment providers such as PayPal or Amazon Pay.

Given the urgency of launching this store, I would greatly appreciate your assistance in resolving this matter.

Thank you

Reply 1 (1)

Mac
Shopify Staff
1654 167 262

Hi, @candidoQ!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I'm sorry to hear that you are having issues with Shopify Payments. I appreciate you for ruling out a potential local issue, and for going through a number of troubleshooting steps. You will want to ensure that you have successfully set up your Shopify Payments by following this guide here. You will also want to check the homepage of your Shopify Admin for any banners, or review any correspondence from our team that requires additional information before enabling this payment gateway.  

 

I definitely understand the urgency of this which is why we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog