Why did Shopify deduct an $8.00 default charge?

SmileyHoney
Visitor
1 0 0

Hi,

Shopify deducted an $8.00 default charge.  Does anyone know what this is?

 

Thanks,

C

Reply 1 (1)

Victoria
Shopify Staff
2093 148 247

Hi, @SmileyHoney.

 

Welcome to the Shopify Community.

 

In order to investigate the amount deducted, you'll need to create a support request via the Shopify Help Center. The reason is that our team via the community forums cannot access your account for privacy and security reasons. Logging in through the help center will ensure your account is safely authenticated so our team has access. Rest assured, I understand how important it is to have this charge looked into. For better visibility, I'll share the steps below to create a support request. 

 

How to create a support request/contact Shopify Support:

  • Log into your account via the Help Center.
  • From the topics provided, select Account > Plans and billing.
  • On the following page, please scroll down to the section Get Support to view our available contact options.

 

If you have any non-account-specific/general store questions, feel free to share them here and I'll be happy to take a look.

 

I hope this helps!

Victoria | Shopify 
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