Why does 'add bank account' page return a 404 error?

dunamarllc
Visitor
1 0 1

I'm trying to set up a bank account to accept payments.  When I click "add bank account" I get a 404 error.  How am I supposed to set up a bank account if the page fails?

 

Replies 6 (6)

Summer
Shopify Staff
1293 316 222

Hey, @Dunamarllc! Welcome to Shopify Community!

 

I'd love to help you with the issue you're experiencing. From what you have described, it sounds like you are encountering a local issue. Local issues are triggered by something on your device or your surrounding circumstances, and they can be fixed by local troubleshooting. Could you please perform the local troubleshooting steps outlined below to pinpoint the cause and attempt to fix the error? Make sure to attempt to add your bank account after going through each step to see if any of these resolve the problem.

 

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up-to-date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

 

If none of the troubleshooting steps solve the concern, please create a support ticket by following the steps below as this will need to be investigated by our Technical Team.

 

  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.

 

Let me know if you need help creating a support ticket and I'll help you out!

Summer | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

luvonti
Visitor
2 0 0

I have done all the steps and I am still getting the same error.

 

DanaDgu
Visitor
3 0 0

I get the exact same problem and I use the Shopify App. Hopefully I’ll solve it today. Did you solve it?

luvonti
Visitor
2 0 0

I am having the same exact error.

Summer
Shopify Staff
1293 316 222

Hey, @Luvonti, @DanaDgu and @Dunamarllc!

 

I just wanted to inform you that I have edited my initial response to this thread. If the troubleshooting steps mentioned above didn't resolve the problem, the next step is to create a support ticket. Our Technical Team will need to investigate this concern, and our support team will assist you in connecting with them. Please refer to my previous reply for instructions on how to create a support ticket.

 

If you encounter any issues while trying to reach our support team, please let me know, and I'll be happy to assist you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Marlaprice1
Visitor
1 0 0

I am having this same issue. Has anyone resolved it?