Why does my payroll direct deposit setup fail?

[Div1]

Every-time I try to set up a payroll direct deposit it doesn’t go through, does anyone know why?

[Kimi]

Hi, @Div1.

Can I get you to clarify your query in more detail for us please? For example, is this to do with your Shopify Balance account?

If this is the case, with Shopify Balance you can set up direct deposit with any other third parties in the US ACH network. If you're having issues with receiving the funds for your direct deposit, are you perhaps seeing any error messages within your Balance Transfer Funds page in your Shopify admin?

If you can see an error message on your end, our Live Support team can take a closer look at the error message and provide next steps. Most issues with transfers will also need to be escalated to our Shopify Payments team, as they're best equipped to handle account-specific matters like these. But our Live Support team can get in touch with our Shopify Payments team on your behalf, if an escalation is needed.

So from here, I recommend contacting our internal Live Support team via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our Live Support team will be able to further assist from here.

If your query isn't regarding Shopify Balance however, feel free to reply to this thread with more information and any relevant screenshots, so that we can see how to best guide you.