Why does my product addition lead to an 'empty cart' page?

TheRecoCup
Visitor
1 0 0

any idea on why when i try to add my product to my cart it re directs me to a "your cart is currently empty" page anyone know how to solver this

 

Reply 1 (1)

Moira
Shopify Staff
2040 223 325

Hey @TheRecoCup,

 

Thanks for reaching out in the Shopify Community!

 

Can you link your website for us here please, just so that we can also test this on our end? There could be several reasons why you’re experiencing this issue. In some cases, the issue might be related to the theme code or sometimes, the issue might be related to cached data. 

 

In the meantime, have you also performed some local troubleshooting? If not, you can follow the steps below to see if it'll resolve this issue:

 

  • Access your storefront via an incognito window and test the add to cart button
  • Or, you can use your usual mobile browser but to clear the browser's cookies and cache prior to testing the add to cart button
  • You can also try a different browser. For example, if you or your customers are using Safari, you can try accessing the website preview on Chrome mobile
  • You can also try to use another mobile device, if available

 

Let me know how this goes!

Moira | Social Care @ Shopify
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