Why does one product show an order fulfillment error on Shopify?

JonnyDee
Visitor
1 0 0

Hello,

 

Whenever I click many orders to create shipping labels via shopify shipping there is an error message for only one of my hats " Order xxx doesn’t have items that need to be fulfilled" 

 

It only does this for one of my 3 hats 

 

Store name Visiblytoxic.com

Reply 1 (1)

Sophia
Shopify Staff
1688 109 219

Hi, @JonnyDee!

 

It sounds like the one hat might not be marked as an item that requires shipping. When you go to Products and select the hat, scroll down to the Shipping section of the product details and make sure that the checkbox next to "This is a physical product" is selected.

07-52-2302-57232

 

This setting tells the system that the product requires shipping. Let me know if that helps!

Sophia | Social Care @ Shopify 
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