Why doesn't the submit button work after entering company info on Alibaba?

Otiechibanda
Visitor
2 0 0
  • I got a new order in which I  had to contact my supplier Alibaba who then asked me for my company information.  I filled out all the fields and now when I  click the submit button nothing happens.
Replies 3 (3)

Imogen
Shopify Staff
1544 187 275

Hi there, @Otiechibanda. Thanks for taking the time to reach out to the Shopify Community with your question. It's good to meet you!

 

Are you entering this information on a web page provided to you by Alibaba? If so, this means that the webpage is managed by them, so it would be best to contact their support team regarding issues with the page not working. This could be a local issue as well, so trying to provide that information again via a different browser may work for you.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Otiechibanda
Visitor
2 0 0

Hi 

I hope I find you well. I  have managed to contact the Alibaba and the issue has been fixed.  Thanks so much for you support. Very much appreciated. 

Imogen
Shopify Staff
1544 187 275

Hey again, @Otiechibanda. Thanks for taking the time to follow up with me here! Super stoked to hear that Alibaba was able to get that issue cleared up for you!

 

What sort of products are you planning on dropshipping from your store? I'd love to hear about your plans and goals for your business!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog