Why has the PayPal payment option disappeared from my store?

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Hello, for my store for about 10 days, I set up a company in the UK today and opened a PayPal business account, while trying to connect it to my shopify store, the PayPal payment method disappeared. I can't find the paypal payment method in the payments section and I can't add it to my store please help

Replies 2 (2)

Shopify Staff
1855 253 223

Hi @Elctruler,


Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up PayPal, to ensure this gets resolved. To confirm I'm fully understanding, was PayPal previously available within the Payments section of the Shopify admin? 


If so, I encourage you to complete the following troubleshooting step:


  • From the Shopify admin, head to Settings > Payments.
  • Under the Additional payment methods section, select Add payment methods. 
  • In the search bar, type PayPal. 
  • Select this payment option by clicking Activate. 


In the case you don't see PayPal as an additional payment method, please feel free to connect with us directly. This will allow our advisor team to investigate further and ensure this gets resolved as quickly as possible. 


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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Mine ain’t showing PayPal. Not even showing in the search results.