Why hasn't my first eCommerce payout arrived yet?

Begotten
New Member
4 0 0

My first shopify payout has not arrived and I do not have a date is there any reason for this?

Replies 3 (3)

Emily
Shopify Staff
1309 101 189

Hi, @Begotten.

 

Thank you for reaching out!

 

What did you set your payout schedule to? How long has the payout been pending for? 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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Begotten
New Member
4 0 0

I set my payout to every business day and also the purchase from customer was made since Sunday 1st october

Emily
Shopify Staff
1309 101 189

Hi, @Begotten.

 

Thank you for getting back to me and providing that information. 

 

A payout can be stuck in pending for a couple days especially when the order was placed on the weekend. I recommend waiting until tomorrow and if it is still in the pending state I would contact our Support Team. They have access to your account and have access to more information regarding your payouts. 

 

Take care, 

 

 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog