Why haven't I received confirmation for order #1164 yet?

Archana01
New Member
5 0 0

My order #1164 I placed dis order on 11th jan 2024. During the confirmation it was told tht u will receive a msg or email regarding the confirmation shortly but I didnt received till yet.

Replies 8 (8)

Emily
Shopify Staff
1309 101 189

Hi, @Archana01.

 

Thank you for providing that information. 

 

Have you tried reaching out to the store you ordered from directly? That would be the best thing to do.

 

Take care,

Emily | Social Care @ Shopify 
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Archana01
New Member
5 0 0

I purchased it online from kids fashion.shopify.com. I am attaching the screenshot of the payment confirmation in which its mentioned tht u will receive a msg regarding d tracking details but till yet no msg. And secondly no contact no.is mentioned on tht page from where a customer can contact.

Screenshot_20240111-142822_Instagram.jpg

Emily
Shopify Staff
1309 101 189

Hi, @Archana01.

 

Thank you for your reply and sharing that screenshot! 

 

It can take some businesses a few days to get confirmation emails out as they may manually fulfill their orders, however usually this is within a week of placing your order. Since you can not find contact information, I recommend replying directly to that email you received thanking you for your order. As a platform, we do not have access to individual stores and their orders so you will need to contact the store directly for information regarding this order. 

 

Please let me know if you have further questions!

 

Take care, 

Emily | Social Care @ Shopify 
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Archana01
New Member
5 0 0
Thank you for your email. I received no confirmation email also that
screenshot was of the page after making the payment.

Kindly help me with the information about them as on the site no such
information is available it's just looks like a scam.
Emily
Shopify Staff
1309 101 189

Hi, @Archana01.

 

Thank you for that information. 

 

I checked their website and found this email for them: Bellascollection65@gmail.com. I would try emailing that account. If you don't hear back in a reasonable amount of time, I recommend contacting your bank for possible refund options. 

 

Please let me know if you have any further questions! 

 

Take care, 

 

Emily | Social Care @ Shopify 
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Archana01
New Member
5 0 0

I emailed on the I'd mentioned by you but I didnt received any response.

Archana01
New Member
5 0 0

Received no response till yet .pls help

Emily
Shopify Staff
1309 101 189

Hi, @Archana01.

 

Thank you for your reply! 

 

I recommend contacting your bank for possible refund options if you can not contact the store directly.

 

Take care,

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog