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Why haven't I received my weekly payout yet?

YMGDesigns
Visitor
1 0 0

Is there a reason I have not received my payout this week. The system shows payout on 4/5/23 and I have yet to receive it into my account! What is going on???

Accepted Solution (1)

Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @YMGDesigns.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since I cannot authenticate you for the store over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics of the payout.

 

In this case, I would suggest reaching out to our live support for a further look into this. You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the payout.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @YMGDesigns.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since I cannot authenticate you for the store over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics of the payout.

 

In this case, I would suggest reaching out to our live support for a further look into this. You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the payout.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog