Why is $1 being charged automatically from my card?

Anasallana
Visitor
1 0 0

Need help,

Why shopify is charging $1 from my card automatically without my permission while i have subsciption of my page 

Reply 1 (1)

Erin
Shopify Staff
942 127 146

Hi, @Anasallana. I'm happy to help you out with this! I just have a few questions to make sure I give you accurate advice going forward.

  • Can you tell me more about the adjustment charge you're seeing? Is this for a shipping label adjustment or is this a different charge?
  • Are you using Shopify Shipping for your shipping labels?

Without seeing your billing information I can't say for certain what this charge is for. That being said, if you're unsure what the adjustment was for you can review your billing history by going to Settings > Billing in your Shopify admin. The steps to review your billing history can be found here as well. If this is a price adjustment for a shipping label, this guide explains why you may encounter this.

Please let me know if you have any questions!

Erin | Shopify 
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