Why is my credit card payment option not working?

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Hi, i chosed payment provider which gives an credit cards as a payment method. everything seems to be fine and there is an option in my webpage to pay with credit cards. 

but im trying to test buy with my credit card and it says that there is an issue..

how can i solve the problem so customers are able to pay with their crredit cards?

Reply 1 (1)

Shopify Staff
2040 223 326

Hey @dreamscape,


Thanks for reaching out!


Without being able to see your store, it's difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?


Otherwise, which payment gateway have you connected to your store and what error are you seeing when you try a test order?


Most commonly, issues arise at checkout when payment gateways have not been integrated properly. Double check that your account is verified and set up. It may also be best to reach out to your payment provider's customer support. They can provide more specific guidance and help identify any issues.


Look forward to hearing from you!

Moira | Social Care @ Shopify
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