Why is my customer's payment not processing correctly?

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whenever the customer visit the store and try to purchase and make the payment the payment is not being processed stating the message that there is something wrong please try again and its not happening can you please let me know what to do. 


Reply 1 (1)

Shopify Staff
2094 148 247

Hi there, @momeso925.


Welcome to the Shopify Community.


To gather some additional context, could you provide information on the following:


  • Please share your store URL.
  • Are you able to replicate the payment issue?
  • Can you share a screenshot or video of the error message?
  • Are all customers experiencing the issue or specific customers?
  • Did the issue start recently or has this been an ongoing issue?


I look forward to your reply and help solve the issue. 

Victoria | Shopify 
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