Why is my online store payout still pending?

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Hello all. 


I had someone purchase from my store 11 days ago on the 1st of Aug. 


The transaction went through and the product has now been delivered. 


The payout is still pending in my account and it gives me no payout date? I have set payouts up for daily but still nothing.


Please can anyone explain or help and see why I can't get my payout?!


Thank you 

Reply 1 (1)

Shopify Staff
1033 82 131

Hello, @JoshT1 

As this is account specific, it would be best to reach out to our live support team for advice on this. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

Ivy | Social Care @ Shopify

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