Why is my online store payout taking longer than usual?

EpicQuest
Excursionist
19 0 4

It's been over a week since a customer purchased something on my website, and there's still no payout date listed for this transaction. I fulfilled the order within 24 hours of purchase and even shipped the item the next day, and it was received within 2 days from when it was ordered by the customer. However, I still do not see a payout listed for this transaction. The longest I've ever waited for a payout was about 3 days from the transaction. Just wondering why it's taking so long and why I don't even see a date listed for the payout owed.

Reply 1 (1)

Blair
Shopify Staff
1855 253 223

Hi @EpicQuest,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your payouts, to ensure this gets resolved. To confirm I'm fully understanding, was the order placed through the payment gateway Shopify Payments?

 

If so, I'd encourage to connect with us directlyThis will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to review your order and payout details to share a bit more information on when it's expected to be deposited. 

 

To connect with us, you can:

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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