Why is my payment account on hold and how can I resolve it?

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I've received a notification in my admin console that my payment account is currently on hold. The message advises me to contact support for further guidance. However, upon clicking the provided link, I'm directed to the Shopify Help Center (https://help.shopify.com), where I'm unable to find specific instructions regarding the issue or the reason for the payment hold. Upon checking my website, I've noticed that only PayPal payments are currently available as an option. Could someone assist me with resolving this matter and provide clarity on why I can't process payments as usual? Your help would be greatly appreciated.

Reply 1 (1)

Shopify Staff (Retired)
849 77 109

Hello, @HyClaudio!


This can happen as it is part of a completely standard review, and if we find that something is missing we may need you to reach out to provide it for us/let us know if we need to make a correction somewhere.


You can go ahead and reach out to us via this link here and our team can take a look into this for you. 

Lana | Social Care @ Shopify
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