Why is my payment account on hold on Shopify?

DinkoSpahija
New Member
7 0 0

Hi, 

I've got the info that my Shopify payment account is on hold. 

No additional information provided. 

Any suggestions on how to solve this issue ?

Regards, 

Dinko 

Replies 4 (4)

Maz
Shopify Staff
1231 130 184

Hi, @DinkoSpahija!

 

Are you seeing a banner or prompt in your admin about your Payouts being on hold or did you receive an email? Any additional info you can provide would be helpful.

 

The in-admin prompt may contain store-specific information or ask you to contact support. You can learn more about Payout holds and how to resolve them here at this link.

 

If you'd like assistance from live support – click here.


Regarding your store. What products are you selling? If you haven't already, I suggest exploring our YouTube channel, Learn with Shopify here, which offers valuable tips and step-by-step tutorials to help you kicks start and expand your business.

 

 

 

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DinkoSpahija
New Member
7 0 0

Hi, 

No e-mail. Not even in a spam folder. Just a notification in the bell button in the top right corner. 

 

 

DinkoSpahija
New Member
7 0 0

It says:

Your Shopify Payments account is on hold

Your store can't accept new orders with Shopify 

Payments. Contact Shopify Support for next steps. 

Maz
Shopify Staff
1231 130 184

Hello, @DinkoSpahija!

 

Thanks for your quick response for letting me know what the hold stated.

 

As mentioned above, please contact our support here by logging in and selecting a topic, then scroll down to 'Get Support' to see the contact options available to you. They will be able to provide you with more context on the hold and next steps.

 

Let me know if there is anything else you need!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog