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Why is my payout on hold?

FOREVERGALORE2
Visitor
1 0 1

Whats the reason why my payout on hold

Mike Pierre
Accepted Solution (1)

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

Hey, @FOREVERGALORE2! Welcome to Shopify Community!

 

In order for us to provide clarification on why your payouts are on hold, we'll need to access your account to see this information. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

stillwaiting
Visitor
1 0 0

Did you not receive an email? I have been waiting since August 2022 for my payment. Excuse after excuse. Good luck

Summer
Shopify Staff
1293 316 222

This is an accepted solution.

Hey, @FOREVERGALORE2! Welcome to Shopify Community!

 

In order for us to provide clarification on why your payouts are on hold, we'll need to access your account to see this information. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog