Solved

Why is my payout still on hold after setting up 2 step authentication?

taylor129
Visitor
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Payments were put on hold until we secured our account by setting up 2 step authentication.

 

This has been done.  How long do we have to wait as the status have not changed on the Payout screen?

 

Thanks

 

 

Accepted Solution (1)

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Taylor129.
 
Thanks for reaching out. 
 
I appreciate that the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support for a further insight to the status of the payout. 
 
With that being said, you can get into contact with our live support by logging into your online store using the Contact Us page.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the payout status.
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Taylor129.
 
Thanks for reaching out. 
 
I appreciate that the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support for a further insight to the status of the payout. 
 
With that being said, you can get into contact with our live support by logging into your online store using the Contact Us page.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the payout status.
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog