Why is my proof of address not being accepted?

ab41
Visitor
2 0 0

Sir/mam i already trying from last 3 to 7 days but you are not accepting my proof of address / bank of statement and not giving me what is the reason please inform me what is wrong in my bank of statement why you are not accepting it so i can solve it

Replies 2 (2)

Ollie
Shopify Staff
2329 454 397

Hey @ab41.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Looking into this, we will need to verify you as the store owner to take a further look into the situation. Since we cannot authetnicate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
In this case, it would be best to reach out to our live support to assist you accordingly. You can get in touch with our live support by navigating to the Help Center.
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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ab41
Visitor
2 0 0

hi i already contacted with your live chat and its my 7th day but live chat just saying that over team will email you but it's already 5th to 7th day and i am waiting for there when I contact with your live chat they just say the same thing over team will contact you when they will contact me it's already 7th day