Why is my Shopify payment not verifying after multiple attempts?

sophiB
New Member
4 0 1

Shopify payment been terrible for me, I contacted support several times they always say it will be solved soon but again doesn't verify for adding payment to my store just wasting my time and money I don't recommend to anyone to use it 

it says it takes 1 to 3 business days to verify it's been 10 days for me and nothing they just keep saying we are connecting to our bank and some more bs for make me wait more, I mean 10 days for making sure that money transfer is safe :)) just been a super terrible roadrock for me

Reply 1 (1)

Imogen
Shopify Staff
1550 187 276

Hi there, @sophiB. Thanks for taking the time to reach out to us in the Shopify Community, and share your situation regarding your Shopify Payments. I'm sorry you've been dealing with such an issue.

 

I wanted to jump in here and let you know, that if you've already reached out to our Support Team regarding this situation, then it's likely been escalated to our Payments Team so they can help resolve things. The Team will need some time to make sure they look into everything they need to, hence why you have been waiting, but as soon as they have new information to share with you, they will follow up with you via email. For now, please keep an eye on your email inbox for any incoming communications coming from our Team regarding this. We also recommend that, if you have any additional questions, that you follow up directly with any emails you've received from the team, as you've already been authenticated via that email chain, and it will help lead to a faster resolution time as opposed to reaching out and having new tickets created.

Imogen | Social Care @ Shopify 
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