Why is my store blocked and payment not verified?

Why is my store blocked and payment not verified?

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Today we found that the store is blocked and can't login normally, shopify patment is not verified through, please tell us the reason why the store is blocked to help us make relevant adjustments.


Here is the Ticket ID: 2af4c482-2c4d-49c3-9eb9-41e70e8717aa


We hope to get your team's feedback, sincerely!

Reply 1 (1)

Shopify Staff
946 90 149

Hi @Dawnjss 


Thanks for reaching out here and welcome to the Shopify Community.


I understand that you are experiencing some issues when trying to login to your store, and are wondering why your store is blocked. That certainly doesn't sound like an ideal situation, so I can appreciate the fact that you want to get answers as to why this has happened.


To clarify, here on the Shopify Community we are unable to access any account information - this includes things like support tickets. Due to the public nature of the forums here, we are not in a position to provide account specific support.


However, you did mention a ticket ID in your post of 2af4c482-2c4d-49c3-9eb9-41e70e8717aa. It sounds like you are already communicating with a team via this support ticket. This ticket will be your direct line to the team handling this matter, so all further correspondence should be sent via that ticket. You can reply to the ticket to include any further queries or relevant information you may have, and the team handling this will be able to access it.


I trust that this clarifies the next steps you can take, but please let me know if there's anything else I can assist with here.




Rick | Shopify 
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