Why is Shopify Payments rejecting my routing number?

Why is Shopify Payments rejecting my routing number?

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So I'm trying to setup Shopify payments and when I get to the part where it asks for my Routing number and account number, it completely denies my routing number and I'm entering it in correctly. Can someone help with this?

Reply 1 (1)

Shopify Staff (Retired)
1122 79 174

Hi there, @MayaB649


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your inquiry, I recommend you reach out to our live support team for assistance regarding this matter. As much as we want to help here in the Community, we do not have access to such backend information. Once our live support team verifies your credentials, they can dig deeper into your account to see where the error is happening or why the routing number you are entering is not being accepted. 


I also found this help document that provides more information about setting up Shopify Payments and all the requirements that come with it. Please give this a review as well to ensure the bank account you are entering qualifies for this payment gateway. 

To learn more visit the Shopify Help Center or the Community Blog.