Why is the card field not showing for some customers during checkout?

burakb
Visitor
1 0 0

Hi Shopify community, hope everything is well. We need your assistance on this issue.

We are a respected store that fulfilled over 33K orders with Shopify for 4 years but there is something wrong.

 

The Issue

We are using Stripe to process payments but the card field on the checkout doesn't show to at least 40% of our customer base, as you can see on the screenshot.card-not-available.png

 

Our Findings

  • Although I can see the card field without an issue, there are console errors on the checkout page as shown on the attached screenshot "console-errors". Those errors may be the cause that some customers are not able to see the card field.
  • Even though the current Stripe API version is "2023-08-16", the Stripe plugin on the Shopify platform calls the "2019-02-11" version of it. A quick update of the Stripe plugin may solve the issue.

 

console-errors-redacted-2.png

 

 

 

 

 

Replies 2 (2)

Tejas_Mehta
Shopify Staff
39 1 4

@burakb thank you for bringing this to our attention. Do you have a URL of a checkout where this might have happened or a store where this can be replicated? 

To learn more visit the Shopify Help Center or the Community Blog.

SERHAT1
Visitor
2 0 0

Burak kardeşim, çözüm buldun mu?