Why is the edit order feature disabled for local deliveries on Shopify?

srb32459
Excursionist
24 0 11

It is very disappointing that Shopify disables the "Edit" button when are delivering orders locally.  Whether I'm shipping an order ir delivering locally customers change their minds about their orders. In fact I would argue people are more likely to change their mind about the items they want delivered locally.  The Edit order button is in the upper right hand corner of EVERY order on Shopify.  They realize it is an essential function, but for some reason they disable it when you are delivering your orders locally.  They recommend we use a third party app.  Why should we release all of our store data and pay a monthly fee to a third party company for what Shopify knows is an essential feature?

 

We recently changed to local delivery because people would constantly place orders outside our delivery area.  They of course were never happy when we were unable to offer full refunds on orders placed minutes earlier.  This of course because Shopify refuses to refund credit card processing fees even on clearly erroneous orders.  Shopfiy does not allow its stores to choose to "ship" to specific zip codes -- only "deliver" to specific zip codes.

 

Please complain to Shopify if you believe Edit Order button should be an essential feature no matter your method of shipping.  Support basically said the only way this would be changed is enough people complained.

Reply 1 (1)

PaulNewton
Shopify Partner
6275 574 1326

 


@srb32459 wrote:

They recommend we use a third party app.  Why should we release all of our store data and pay a monthly fee to a third party company for what Shopify knows is an essential feature?


Because shopify cannot instantaneously be all things to all situations.

There is an api to make custom apps the business owns.

If some feature "X" is business critical but yet at the same time it cannot be justified to invest in in custom processes for that critical need ... that's in indication of priority issues.

Shopify is not the only ecommerce software,  shop around when it comes to important features.

 

 for some reason they disable it when you are delivering your orders locally


Ask support specifically why that has to be like that.

Then document it and make a feature request boilerplate.

 

Internalize that there are tons of "must have" features merchants want, but very few ever bother to do the actual homework and legwork let alone get major traction in a single forum.

And even when there is some traction it's only a couple hundred merchants insisting their need should be the priority on a platform that has to serve MILLIONS and almost all resent and rage at that hard fact being pointed out instead of using it as a metric of effort still required.

 

Don't be another blip, look at historical discussion of features  like the duplicate customer merge, combining discounts, shipping packages etc etc etc and how they either continue to fail or did end up getting added.

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


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