Why is UPI payment mode asking for auto-pay of INR 5000 for a BASIC subscription?

1 0 0

Trying to purchase a yearly BASIC subscription on Shopify using the UPI payment mode in India. But why is an amount of inr 5000 being requested for auto-pay (to be debited as and when till 2033)  instead of the yearly subscription amount of inr 17988. 

Reply 1 (1)

Shopify Staff (Retired)
1122 78 173

Hi there, @SLF


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your billing inquiry, I recommend reaching out to our live support team for further assistance about this matter.


Once they verify your credentials, they can open up back end information which we do not have access over social channels, and they can verify as to why you are seeing that amount on your end. From there, they can provide next available steps on how best to move forward about this matter. 

To learn more visit the Shopify Help Center or the Community Blog.