Why is UPS weight calculation showing 99lbs instead of 50lbs?

navyspeed · ‎08-04-2023

I am looking at the abandoned checkout and it shows UPS weight calculated the product at 99lbs but the product information states it is 50lbs. Is this an error or is it actually calculating it at 99lbs instead of 50?

Made4uo-Ribe · ‎08-04-2023

Hi @navyspeed

My understanding is it means the maximum lbs you can have to use UPS Ground. To check this theory, please try another product, if the 99 lbs is still the same, then my theory is true

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navyspeed · ‎08-04-2023

For other lighter products like this one below we are having the same issues. Instead though this product is 10lbs and it shows 53lbs on the abandoned checkout. The concern is the shipping weight is not be correctly calculated causing increase pricing which affects the client and causing customers to not complete the checkout process.

Made4uo-Ribe · ‎08-04-2023

That is weird. Have you check your shipping information? It seems like the more lighter the price is getting higher.

If this fixed your issue Likes and Accept as Solution is highly appreciated.☕ Coffee tips fuels my dedication.
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navyspeed · ‎08-04-2023

Looks like they set the default package weight to 49lbs on the box. Thanks.

Made4uo-Ribe · ‎08-04-2023

No worries. Glad to help

If this fixed your issue Likes and Accept as Solution is highly appreciated.☕ Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
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Why is UPS weight calculation showing 99lbs instead of 50lbs?

Why is UPS weight calculation showing 99lbs instead of 50lbs?

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