Why isn't Afterpay crediting my successful order payment?

Mib121226
Visitor
1 0 0

I have an order that was placed by a client June 4th, the payment was made using Afterpay I can see that the payment was successful and I delivered the items, I figured the payout would be in a few days as it usually happens however it’s been over a week and I’m not able to see the funds been credited or pay to my store🤔… please help with some guidance.

Reply 1 (1)

Ivy
Shopify Staff
1033 82 131

Hi there, @Mib121226.

For payouts, it can take up to 10 days depending on your location. I would advise if after this 10 day period you still do not have the payout to reach out to our live support team for their advice.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Thank you!

 

 

Ivy | Social Care @ Shopify


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