Why isn't Bankfull working for customer payments in Shopify?

cansu2
Visitor
1 0 0

bankfull ekledim shopify ancak odemeler kisminda cikiyo ama sonra ustune basinca calismiyor yani musetiler odeme yapamiyor 

Reply 1 (1)

Victoria
Shopify Staff
2093 148 247

Hi, @cansu2.

 

Welcome to the Shopify Community.

 

I understand you've added Bankful as a payment provider but customers nor yourself are able to click it to make a payment.

 

To gather further context, could you provide information on the following:

 

  • Please share your store URL
  • Are there any error messages in your Settings > Payments section? 
  • When you click on Bankful what happens? Is there an error message that appears, does it route you to another page? 
  • If you can share a screenshot or video of you replicating the issue.

 

I look forward to your reply!

Victoria | Shopify 
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