Why isn't Clear Pay working on my website's checkout?

LeoDye
Visitor
1 0 0

Hi guys, so I  added clear pay to my site 2 days ago and wondered why the service hasn't been used, some guy messages me saying that clear pay wasn't working so i checked it out myself and had the same issue. when pressing the pay now button after selecting clear pay at checkout it takes you to a clear pay page and says "There was a problem processing your payment." Does anyone know if this is an issue on my side? or on clear pays side? or has anyone had this issue before?

 

Just to confirm i do not have clear pay on test mode.

 

Clearpay Issue.jpg

Reply 1 (1)

Blair
Shopify Staff
1855 253 224

Hi @LeoDye,

 

Thank you for reaching out to the Community! I'm happy to provide some guidance with third-party payment providers, to ensure it gets resolved.

 

As ClearPay is considered to be a third-party payment provider, the best thing you can do is connect with them directly. Their support team can take a closer look into the error to ensure it gets resolved as quickly as possible. For ease, I've gone ahead and included a link to their Support Page where you can connect with them for further invesitgation.

 

For more information on this, you can check our Third-Party Payment Providers documentation as it touches on this further.  

 

Please let me know if you have any other questions or concerns. 

 

Blair | Shopify 
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