Why isn't DHL showing as the shipping company in my update notifications?

Why isn't DHL showing as the shipping company in my update notifications?

76 0 8

The Shipping update notification doesn't show DHL as the shipping company even when I select DHL Express while updating the shipping on orders. Is there a way I can change that? I have 2 companies handling my shipping, one is DHL and the other one is a local shipping company that is not recognized by Shopify. I have edited the shipping update code to say " Tracking Number " instead of " Other tracking " when I update an order with a tracking number from the unrecognized shipping company but I would like the notification to say DHL when I update an order with a tracking number from DHL Express. I don't understand why it doesn't display DHL even tho shopify supports DHL. Help anyone.

Reply 1 (1)

73 2 7

Indeed, Shopify can't recognize all couriers. You may use order tracking apps to help you with the issue. You may search "order tracking" in the Shopify App Store, and popular solutions will come into view, including:

  • ParcelPanel Order Tracking
  • Track123 Order Tracking Upsell
  • AfterShip Order Tracking

In case you don't know which to choose, I would summarize the key features of these apps. Track123 provides basic order tracking, it can't be used to send automated shipping notifications to your customers; it doesn't provide AI-powered product recommendations; it doesn't support tracking the usage of the coupon you've provided. Although it is free to use, this might just be part of the temporary marketing strategy of the team behind it.


In comparison, ParcelPanel and AfterShip offers more comprehensive features. Nevertheless, if you choose AfterShip, you may find features restricted to expensive plans, and it charges twice the price for the same quota if you decide to go for a paid plan. 


Evidently, ParcelPanel is rated 5 out of 5 stars based on over 1,350 reviews. Our app is a better choice for Shopify merchants who want to reduce customer service costs arising from WISMO calls and inquiries. It is also a great choice for those who do a dropshipping business to hide any traces of dropshipping in the tracking information.


All in all, you may take a look at ParcelPanel first. As you didn't specify another courier, I can't help you check whether it is supported by ParcelPanel or not. You may go to the Carriers list on the ParcelPanel official website for further confirmation.

Here is the link: https://www.parcelpanel.com/couriers/



ParcelPanel offers a 7-day free trial. If you want to have an extended 30-day free trial period, use the link here to install our Shopify app.

Make Post-Purchase the Best Part of the Customer Experience.
Delight your customers with automated shipment tracking, increase brand loyalty and drive more sales.
Official Website | ParcelPanel Shopify App