Why isn't my Amazon Pay order generating a payout?

Why isn't my Amazon Pay order generating a payout?

SuperFly22
Visitor
2 0 0

In the order log timeline for this order, it shows Customer paid with Amazon Pay. Confirmation # was given, and payment was processed. But no confirmation of funds appeared in the log for my next payout like it usually does. All my other orders have processed correctly and generated a payout, which i've received. Why didn't this one generate a payout?

Replies 2 (2)

Holly
Shopify Staff (Retired)
687 74 154

Hi @SuperFly22 

 

It sounds as though your payout will be available through your Amazon account. However, we've recently onboarded a group of merchants to offer Amazon Pay through their Shopify Payments account. Can you tell me how you've set up Amazon Pay wallet in your store? 

Holly | Social Care @ Shopify 
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SuperFly22
Visitor
2 0 0

I'm not sure, as the person who set this up is no longer with us. I've deactivated Amazon pay to keep this from happening again. Thank you