Why isn't my manual payment method showing at checkout?

Recomply
Visitor
3 0 0

I have set-up a manual payment method so that I can invoice customers then manually mark them paid when I receive payment. The manual payment methods do not show on the checkout page. I only have subscriptions in my store. Is that why they don't show up?

Replies 5 (5)

Sophia
Shopify Staff
1669 109 218

Hi, @Recomply.

 

To use subscriptions, you must be using one of the following gateways as your payment gateway:

  • Shopify Payments
  • PayPal Express
  • Authorize.net
  • Stripe

Accelerated checkout options like Apple Pay and Google Pay can work, but manual payment methods will not since subscriptions require a payment method to charge with each renewal. You can review the full eligibility requirements and setup for subscriptions here: Setting up subscriptions.

Sophia | Social Care @ Shopify 
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Romaruchi1
Shopify Partner
1 0 0

Hello Sophia, 

 

I don’t have subscriptions and I’ve set up manual payment on my store but it doesn’t show at checkout 

Sophia
Shopify Staff
1669 109 218

Hi, @Romaruchi1!

 

This may be due to recent updates to Shopify Checkout, though I'm not able to investigate further from my end. I recommend getting in touch with our support team via the Shopify Help Center so we can take a look at the account settings with you.

Sophia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Nicole71
Visitor
2 0 1

Hi did you find a resolution to this. We have the same issue.

Recomply
Visitor
3 0 0

No if you take a payment outside this system (a check) there is no way to register that in Shopify. I have to track in other ways.