Why isn't my PayPal smart button connecting on my site?

lior2
Visitor
2 0 0

I have a problem with PayPal payments, I was able to set up the smart button but when I click it it doesn't work, it doesn't connect to PayPal and not with a credit card. I added my CILENT ID so it's not the problem. If anyone knows and can help me I will be happy this is the website so you can check yourself the problem. press add to cart and than PayPal/credit card https://polly-pen.myshopify.com/

Reply 1 (1)

Elias
Shopify Staff
2805 274 490

Hey, @lior2.

 

Thank you for reaching out and bringing this to our attention. 

 

I've taken a look at your store (polly-pen.myshopify.com) and I was able to access PayPal through the accelerated checkout button for PayPal in the checkout area without any issues. However, I did notice that you have two accelerated checkout buttons for PayPal on your cart page, and one of them isn't working properly. That being said, this is an expected behaviour since the accelerated checkout buttons already comes included with our themes so you wouldn't need to embed a second PayPal button onto your cart page. 

 

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It's important to note that adding external checkout buttons isn't something that is supported by Shopify so if you'd like to add your own external checkout buttons, then we'd recommend hiring a developer to assist you with this task. If you need help finding a developer, then we'd encourage taking a look at our directory of certified developers on Shopify Experts

 

That being said, I'd love to hear more about your business and why you feel the need to replace the accelerated checkout button that comes with the theme? Also, do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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