Why isn't my Shopify balance card showing the expected payout?

Why isn't my Shopify balance card showing the expected payout?

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I had a order and later that week was suppose to get a payout to my Shopify balance card 

tge setting show the payout happened but my card don’t show the funds 

Reply 1 (1)

Shopify Staff
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Hey @Saylesshtx2018!


Thank you for reaching out. As I understand it, you have not yet received your Shopify Balance Payout and more than a few days have passed.


Completed Shopify Payments payouts will appear in the account activity timeline alongside all other transactions. Payouts will be released on working days. This means payouts created during weekends/bank holidays will be deposited on the next business day. Payouts from Shopify Payments into Shopify Balance will always appear after 1 business day. Have you reviewed your upcoming payout schedule in the admin under Shopify Payments > Payouts can you see any information about the payout there?


Is it possible it is a Shop Pay installment? If so, this can take  up to 3 business days to arrive in the Balance account, despite showing as paid in the Payouts section of the admin. Let me know if you still cannot locate the funds! You can also learn more about how Shopify Balance Payouts work here.


Can you share some of your goals for the next quarter? What challenges have you been experiencing as you work to grow your business?

Maz | Social Care @ Shopify 
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