Why isn't PayPal showing up on my checkout even though it's active?

Aminsaab2
Visitor
3 0 0

I can’t activate paypal on my shopify its shows active but not seeing on checkout

Replies 3 (3)

Summer
Shopify Staff
1290 316 221

Hey, @Aminsaab2

 

I'd love to help you out with your PayPal concern. PayPal and other payment gateways are commonly overlooked at the checkout. This is because they're found on the last page and customers only see the payment page after they fill out their information and select a shipping rate. 

 

Have you gone through all the pages of the checkout to see if PayPal is there? If you haven't, you can try checking out of your store, filling out the shipping details, selecting a shipping rate, and proceeding to the Payment page. You should see the option to use the gateway there if PayPal is activated. This is how it should look like:

 

 

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If you're not seeing PayPal on the payment page and you've followed the steps for setting up the PayPal gateway, we'll have to investigate your checkout and take a closer look at your payment settings. If this is the case, please visit our Help Center and create a support ticket there.

 

If you're in the process of building your store, you can proceed with configuring the other areas of your admin and store while you wait for this problem to be resolved. We have a guide that will take you through the different settings and sections of your online store here. 

 

Don't hesitate to let me know if you have other questions about the PayPal gateway and I'll be happy to help you further!

Summer | Social Care @ Shopify 
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Aminsaab2
Visitor
3 0 0
Good day
It show active but not seeing on checkout the screenshot attached [image0.jpeg]
[image1.jpeg]
Summer
Shopify Staff
1290 316 221

Thanks for getting back to me, @Aminsaab2! I'm unable to see the images you attached, however, if you've confirmed PayPal is on the payment page of your checkout, please get in touch with our support team so they can access your account and take a closer look at the issue. Since the PayPal gateway is a third-party gateway, our support may be limited but we would still love to find out if there's anything we can do to help on our end. Feel free to visit our Help Center to connect with a support advisor.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog