Why isn't PayPal working at checkout?

IASJ
Visitor
2 0 0

Hello. 

Paypal at checkout doesn’t seem to be working I read through similar issues and tried what was Recommended and still no resolution. My PayPal is connected. I disconnected and reconnected. Encrypted website site option is off. 

Kindly advise 

Replies 3 (3)

Nia
Shopify Staff (Retired)
537 38 77

Hi @IASJ ,
 
Thank you for reaching out here! We would usually recommend turning off the encrypted website option, however it looks like you've already tried this. Have you contacted PayPal directly regarding this issue? 

Nia | Social Care @ Shopify 
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IASJ
Visitor
2 0 0
I have not contacted them directly but everything seems fine from the website and app. I will however do that now.

Thank you for the prompt response
Nia
Shopify Staff (Retired)
537 38 77

No worries at all! I hope you have managed to resolve this with PayPal. Please don't hesitate to reach out with any questions!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog