Will I receive my funds if my account is closed?

ahmedbelal0
Visitor
2 0 0
My account has been closed and it has funds, and now I do not understand whether this item will send my money or not The full amount of pending payouts may be held by the Processor, in accordance with Section D.3 of the Shopify Payments Terms of Service.
Replies 3 (3)

Nia
Shopify Staff (Retired)
537 38 78

Hi, @ahmedbelal0 
 
I just want to gather some context here! Have you received any emails from our team during this process of having your store closed down? 

Nia | Social Care @ Shopify 
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ahmedbelal0
Visitor
2 0 0

Yes Screenshot_2023-08-28-14-28-11-65_e307a3f9df9f380ebaf106e1dc980bb6.jpgScreenshot_2023-08-28-15-01-42-11_e307a3f9df9f380ebaf106e1dc980bb6.jpg

Nia
Shopify Staff (Retired)
537 38 78

Hi, @ahmedbelal0 
 
We appreciate the context given. I would recommend you reply directly to the email you have received as it will go to the appropriate team who can help clarify this for you! 

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog