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You tried to add a payment method too many times. Please contact support.

Solved
shanemcc
New Member
2 0 0

Hi im getting this message when i try to pay for my store. i also cant contact support through live chat because when i got to do that it says select your store to continue my store name comes up but i cant select it its just in plain black writing theres no option to select it so i cant contct support through emil or live chat cn someone help me plese?

Accepted Solution (1)

Accepted Solutions
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

This is an accepted solution.

Hey, @Sh7

Thanks for your reply to this thread, as you'll need to have your credit card attempts reset, I would recommend contacting our support teams directly for 1:1 support. Before reaching out to our support teams, please make sure that your credit card meets the requirements I've listed in my post on the first page of this thread here: Credit Card Requirements

We’ll be able to help you through a callback, live chat or email with this request.

Since this is the best path forward in this situation, I've locked this topic, and marked this as the solution for the benefit of others.

Cheers,

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 17 (17)
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hi, @shanemcc.

Tira here, from Shopify Support. 

I'm sorry to hear that your payment method isn't working. This error message will appear if the payment method does not meet our requirements:

- Must be a postpaid credit card (pre-paid cards are not supported)

- Must be a full credit card (credit hybrid cards are not supported)

- Must be a Visa, Mastercard or Amex

- Must be capable of accepting charges in USD

- Must be capable of making online purchases

- Must be capable of accepting recurring billing

- Must have appropriate funds available

- Must enter the billing address and details the same as what their bank has on file

You can check out more information about paying for your subscription plan from our Billing FAQ here and in this Shopify community thread, here. If you're not sure if your payment method meets these requirements, please contact your bank to confirm. 

If you've received confirmation that your card does meet these requirements and are still experiencing the error, please reply to this thread and I can take a further look into your account.

Let me know if this helps!

Tira | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

fashocart
New Member
1 0 0

There is no problem with my bank and paypal still it shows You tried to add a payment method too many times. Please contact support. so please resolve the issue ASAP.

Thankyou

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Thank you for confirming this, @fashocart. What I can do here is reset your payment attempts on our end so that you can move forward with your payment. 

To make this easier for you, I've sent an email to the email address that you have on your Shopify Community profile.  Please reply to the email so that I can verify you on the account and look into this for you.

I look forward to hearing from you.

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Milanschuttel
New Member
1 0 0
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

 Hi, @Milanschuttel.

Thanks for joining the thread. I would like to help you with this, in order for me to do that, I will need to verify you on the account.

To make it easier for you, I've reached out to the email address that you have listed on your Shopify Community profile. Can you please check your inbox?

Talk to you soon,

 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lesliezhengg
Tourist
4 0 0

Hello I’m having the same issue, please reach out to my email at canadawoofclothing@gmail.com 

im unable to add payment method and have been trying for days 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hi, @lesliezhengg.

Thanks for letting me know that you're experiencing this and for providing your email address. I've sent an email to you. Please check your inbox and once I hear from you, I can take a look at your store.

Talk soon, 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Solomon3
New Member
1 0 0

I have the same issue too, I need your help urgently. 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hi, @Solomon3.

I'm happy to help. 

I sent an email to the email address listed on your Shopify Community profile. Can you please check your inbox? I'll take a look once I've received your reply and look into the back end of your store to see what options we have for you.

Talk soon,

 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

primetechpro
Tourist
5 0 1

Hey im getting the meassage saying i added a payment method too many times is there a way u can reset it i talked with my bank and we fixed the issue

Kunwardeep
New Member
2 0 0

Please help me too, i am facing the same issue. I want to add a payment method asap. 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hey, @primetechpro.

Thanks for reaching out. I just wanted to follow-up to ask if you've reached out to support since you replied to this thread? Let me know and I can reach out to you if still needed.

Cheers, 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Hi, @Kunwardeep.

Tira here to help. Thanks for joining the thread. I can absolutely help you with resetting the credit card attempts on your account. I'll need to authenticate you to look into your account. To make it easier for you, I have gone ahead and sent an email to the email address that you have on file. Could you please check your inbox, and reply there? 

Once I hear from you, I'll dig into this for you. 

Thank you and talk soon,  

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kunwardeep
New Member
2 0 0

Hey Tira,

Thanks for reaching out. My store is frozen, i cannot access it and i am suffering loss. I know 1 month is enough to settle payment but my previous card had some issue. 

Please reset it soon. 

Yours sincerely. 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

Thanks for your reply here, @Kunwardeep. I saw your email and sent a reply back to help you with this reset for your credit card attempts. It sounds like you need to switch the credit card on file. Could you please reply back to the email or here to let me know if you're able to move forward with this?

Thank you and chat soon, 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Sh7
New Member
1 0 0

Hi I tried to add a payment method but it said you tried to add a payment method too many times could you reset this for me please ?

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 213

This is an accepted solution.

Hey, @Sh7

Thanks for your reply to this thread, as you'll need to have your credit card attempts reset, I would recommend contacting our support teams directly for 1:1 support. Before reaching out to our support teams, please make sure that your credit card meets the requirements I've listed in my post on the first page of this thread here: Credit Card Requirements

We’ll be able to help you through a callback, live chat or email with this request.

Since this is the best path forward in this situation, I've locked this topic, and marked this as the solution for the benefit of others.

Cheers,

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog