Any updates on tap and chip reader with Android for Canada?

Any updates on tap and chip reader with Android for Canada?

LightSaltSoap
Visitor
2 0 0

Is there any news of Shopify progressing on a tap and chip reader with Android capabilities in Canada?? I am so tired of having to use square to accept payment at markets, festivals, etc., and I am certainly not interested in purchasing apple products just to accept payments. 

Replies 4 (4)

SocialAutoPost
Shopify Partner
434 59 104

Hello @LightSaltSoap,

 

Welcome to Shopify Community! Happy 2023 🙂  

 

Shopify does offer a tap and chip reader that works with Android devices in Canada. It's called the Shopify Tap and Chip Reader, and it allows merchants to accept tap, chip, and swipe payments using an Android phone or tablet.

 

SaaSEnthu_1-1672717259700.png

 

 

The reader connects to the device via Bluetooth, and it is compatible with most Android devices running version 5.0 or higher.

 

You can check the Shopify website for more information and to purchase the reader.

 

SaaSEnthu_0-1672717245801.png

 

 

Resources :

https://help.shopify.com/en/manual/sell-in-person/hardware/card-readers/tap-chip

https://www.youtube.com/watch?v=b0YS1kgyql4&ab_channel=ShopifyHelpCenter

 

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LightSaltSoap
Visitor
2 0 0

Hi @SocialAutoPost this same reader shows that it is not compatible with Android and I also contacted shopify about this a year ago or more and they said there isn't one for Android in Canada.

 

I've attached the screen shots of the same model 

Screenshot_20230102_224352_Chrome.jpg

Screenshot_20230102_224359_Chrome.jpg

 

GarrettErick
Visitor
1 0 0

@SocialAutoPost I have the same exact same issue.  I have been waiting for support to get back to me for 5 days now.  Poor customer support.  Support advisor mentioned nothing that this doesn't work on an Android devices.  Reading through this community forum I found other users with the exact same issue.  There are lots of users that have android devices.  Please provide support for this.

SocialAutoPost
Shopify Partner
434 59 104

There is no official announcement for support of Tap and Chip Card reader for Android in Canada. 

 

SaaSEnthu_0-1681205223137.png

 

Card reader requirements

To connect the Tap & Chip Reader, you need to meet the following requirements:

  • If your store is based in the United States, then you need to use an iOS or Android operating system.
  • If your store is based in Canada, then you need to use an iOS operating system.
  • Have Shopify Payments activated as your retail store's payment provider and test mode turned off.
  • Have the Shopify POS app installed.

The Shopify POS app works with devices which meet the following requirements:

Device Description
iPhoneiPhone 7 or higher running iOS 13 or higher
iPad AirGeneration 2 or higher running iPadOS 13 or higher
iPadGeneration 5 or higher running iPadOS 13 or higher
iPad miniGeneration 4 or higher running iPadOS 13 or higher
iPad ProAll iPad Pro models running iPadOS 13 or higher
AndroidAndroid device running version 7.0 (Nougat) or higher

 

https://help.shopify.com/en/manual/sell-in-person/hardware/card-readers/tap-chip#:~:text=Card%20read....

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