Can I talk to live support for checkout issues?

LizMariaaa
Tourist
12 0 0

I received this notification when logging into my shopify account. Is there anyone live I can speak to about this? 

Replies 4 (4)

Ollie
Shopify Staff
2394 454 402

Hey @LizMariaaa.
 
Thanks for reaching out. 
 
Just to gather some additional context, are you able to successfully login to the admin of your store? Is there any specific error messages that you are receiving, by any chance? I am just trying to get a better understanding of the situation so I can assist you better.
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
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LizMariaaa
Tourist
12 0 0
Thank you for getting back to me. I received this message when logging in.
There are no errors when I sign in now but I want to see if it effected the
people that checked out in the past month.
LizMariaaa
Tourist
12 0 0

dabf93cc-0eec-4f52-ba18-c81e2a48d6d7.jpeg

Ollie
Shopify Staff
2394 454 402
 
 
Thanks for the quick responses and providing that screenshot.
 
In this case, I encourage you to get in touch with our live support about the situation. Since I cannot authenticate you directly over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. With that being said, you can get in contact with our live support by navigating to the Help Center
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog