How can I return items for a refund through chat line?

Lovie1955
Visitor
1 0 0

I would like to return items to get my refund 

Replies 2 (2)

Luna
Shopify Staff
712 67 108

Hey, @Lovie1955.

 

Thanks for reaching out. I understand that you're hoping to return some items to our retail team. I'm happy to help.

 

Before we begin, may I ask if there is anything wrong with the product you purchased? Is it not working as expected or are you unhappy with the product? We're happy to help in any way that we can. If you'd like to speak with the retail team directly, please reach out to them directly here: Contact Shopify Retail Support. Once you have logged in, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue'. 

 

If there's anything I can help with in the meantime, please let me know. How has everything else been going with your store?

Luna | Social Care @ Shopify 
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Luna
Shopify Staff
712 67 108

Hey, @Lovie1955.

 

Just checking in with you! Were you able to reach our Retail Support team? I'm happy to continue helping if you have questions.

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog