New Wise Pad 3 Disconnecting Fix

[ScentMagic]

I wanted to post this here for anybody having the same problem. My Wise Pad 3 would pair with my phone and then disconnect immediately with a message that said "Disconnecting" on the WP3. After going through support we tried the Shopify POS app on another phone (Samsung Fold 6). When we did this the phone showed the software on the WP3 was being updated and would take 8 minutes. After the update completed we disconnected bluetooth on the Samsung and I went back to my Google Pixel 7. The WP3 connected no problem.

I believe whats happening is that the firmware on the WP3 is so old that the part of it can't/won't do a software update from a Google Pixel 7 Pro. For whatever reason it works with a new Samsung. Once the software was updated with the Samsung it will connect fine with the Pixel.

TLDR: Pair it with a different phone (I used a Samsung Fold 6) and update the WP3. Then pair it with your actual phone and it should work.

If I'm right then future updates should work fine since the compatibility of the device will have been updated (fingers crossed).

Hopefully this prevents others from pulling their hair out.