POS CC Reader (Non Shopify-Payments)

[AlanK]

Hello All,

I have both an online store and POS, neither use Shopify-Payments. I am using Stripe and PayPal for processing sales.  I need a credit card reader for the POS system and it seems I can not use the Shopify hardware (card reader) as I am not using the the Shopify payment system (Shopify-Payments).  Is this correct?  I contacted strip about a credit card reader and it seems they only off CC Readers for their own POS system and I need payments to still go through Shopify to track them and handle inventory.

Any suggestions would be much appreciated. 

Thank you for you all for your time.

-Alan

[Casey_Samson]

I am doing my first event this year due to covid. Usually run about 30-35 trade shows a year. I have to say not being able to use the chip and dip reader is absolutely insane. So much slower. I ended up buying a headphone jack reader but swiping each payment is very time consuming and customers really didn’t like it with the pandemic going on. Just make the dang readers work with Authorize.Net

If the swipe can be used with Authorize.Net, there’s no reason the newer, more secure and safer readers can’t. This is a critical failure on Shopify. I for one, will not be doing next season if this is not fixed.

[Casey_Samson]

@Julie any update with the developers in eliminating the monopoly on card payments?

[ayrity]

@Julie I would love an official response here as well. Will you guys be accepting other processors on your POS platform any time soon? I can not use shopify pay, and want to use your POS, but having to type in the total amounts manually between systems is a dealbreaker. Please allow us to connect to external payment providers!

[GLIMMER]

I have run into this same issue with a client who is trying to integrate with Authorize.Net for their 30 US stores.

The "External payment" option is a non-starter. I spoke to the people at Authorize.net and they said that they

indeed have a Canadian Integration with Shopify POS where there was an integration of their "plug-in" and that

it would simply require Shopify doing this in the US as well.

If Shopify wants to scale to larger retailers they should open things up to 3rd party processors. 

Here is the link to to Authorize.net's developer API page.   I hope Shopify will be more democratic and less rigid in what clients can use.

https://developer.authorize.net/api/reference/features/in-person.html

[Casey_Samson]

@GLIMMER 100% !!!!! I have been saying this for MONTHS. This is not a hard task. It is likely simple coding to allow it to happen or better yet, it is there already. Think about it. If I can manually enter the card details ON THE SHOPIFY POS, I should be able to use an EMV card reader. It is already working with Authorize.net. 

This HAS to change. 

[GLIMMER]

@Julie You have been very helpful in responding to all these questions, but please help us all to see this through.

What needs to take place so that Authorize.net can be certified for partial-integration with Shopify POS for the US, as it is in

Canada?   My understanding from Auth.Net is this is simply a certification to their encryption key. As Shopify grows into larger

retailers with more complex needs and established relationships, it becomes critical to expand retailers choice.

Please let us know Julie.

Thanks

Michael

[Julie]

Hello again, everyone.

I do thank you all for your feedback and suggestions and I have ensured that this has been raised with our developers. While I don't have a definitive answer as to whether Shopify POS will have a full integration with Authorize.net, your feedback has not gone unnoticed.

I fully understand how this integration would help many merchants like yourselves, so I appreciate everyone hopping into the conversation and sharing their feedback. I'll continue to pass this along to our developers. In the meantime, you can keep an eye on our changelog for future platform updates.

If you need a hand with Shopify POS in the meantime, I encourage you to reach out to our 24/7 Support team or start a new topic here in the Community Forums.

Thanks again!

[waynevanrooyen]

Hi.

I am trying to clarify something here for a partner customer here. Being based in South Africa we dont have the integrated POS card readers etc. So we setup a custom payment type

in the new POS lite version, when ringing up a sale we choose our Custom Payment method which we called card for example. ringing off the sale and going to the register that custom payment is not reflected at all.

Are you stating its due to us not marking the sale as PAID.
Can anyone confirm they can see any custom payment types in the daily register. For us if this isnt the case to see what was done in split over card or cash for the day is a no brainer fail on shopify side. We know the payment is not processed but it should at least keep track of the payment type taken.

Thanks

[Julie]

Hey, @waynevanrooyen!

Thanks for joining in on the conversation. 

When you use your third-party card reader to accept a payment, Shopify POS marks the order as paid while the actual payment is processed by your terminal provider, not Shopify. If you're doing split payments, then the order should reflect as partially paid via your custom payment method.

When it comes to reporting, Shopify tracks the following order details for custom payment methods:

• Order number
• Associated customer information
• Line items
• Order total, including taxes
• Order date/timestamps
• Custom payment type used

For better payment tracking, custom payment options can be created for the terminal itself (for example, TD terminal), or you can create custom payment options for each of the card types that is accepted by the terminal (for example, Visa or Mastercard). In your case, it sounds like you named your custom payment method "Card", so this is what will be shown as the method of payment in your order details and sales reports.

Are you able to clarify where you're not seeing the custom payment reflected? 

[chobza94]

Hi Julie,

I am currently trying to set up a reader for this specific issue. Authorize.net is successfully set up, however, I am not able to connect a card reader. Are you saying the Shopify Chip Reader will support running the payments via Auth? If so, how do I set that up? Since adding Auth the Shopify chip reader has not been working and I have had to manually enter the card number. Support informed me I could use the BB POS chip reader from Auth, so I bought one, but it will not sync with Shopify POS. 

Any insight would be greatly appreciated.

[GLIMMER]

@Julie You have been very helpful in responding to all these questions, but please help us all to see this through.

What needs to take place so that Authorize.net can be certified for partial-integration with Shopify POS for the US?

Will Shopify only allow integrated card swipe if retailers use Shopify Payments?  That seems very restrictive when many

of our retail clients have existing processing/banking relationships that want to keep in place.

Can you please see if there is a path to fully certifying with Authorize.net or another gateway?

Michael

[Julie]

Hi, @chobza94!

Thanks for joining in on the conversation. To clarify, third-party card readers, including those from Authorize.net, cannot be directly synced with Shopify POS. As mentioned here: 

It is possible to use Authorize.net with Shopify POS, however, you will need to ensure that you are using a card reader that's compatible with this particular gateway. Currently, the only Shopify card readers compatible with Authorize.net include: 

• Swipe (audio-jack) card reader (available in Canada only)
• Swipe (Lightning) card reader (available in Canada only)
• Swipe (30 pin) card reader (discontinued)

However, you can still use your Authorize.net card reader to process transactions while using Shopify POS at the same time. You'll just need to enable a custom payment method in the Shopify POS app for that particular card reader. Once that's done, you'll be able to select that payment method when processing in-person transactions. This will tell Shopify that the payment was accepted through a third-party device and Shopify will record the transaction as such. 

I hope this clears things up! 

[GLIMMER]

Hi @Julie,

That really does not help because it becomes a manual double entry process. If it’s available in Canada with authorize.net, why can’t they also make it available in the United States. There is so much business I can bring to Shopify, larger accounts, If they allowed integration with other processors besides Shopify Payments aka Stripe.

Can you talk to your development team, and see if they are open to allowing this? The system is far too limited And really only works for small mom and pops that I don’t have existing processing/banking relationships.

Michael

[Casey_Samson]

Ha! I am not surprised this is the response from Shopify!

Good luck! I have been on this for a year. Such a simple thing. They do not care how many clients you could “bring”. It’s not happening. Mark my words, Shopify has zero intention or interest in allowing POS users to use authorize.net

[Julie]

Hi, @GLIMMER. 

I'm glad to know that you've found this thread helpful and I appreciate your feedback.

I completely understand how useful it would be for merchants in the US to have a direct integration between Shopify's card readers and Authorize.net. At the general support level, however, I do not have any insight into how this can be implemented, nor do I have access to any information on if or when this will be supported. 

That being said, what I can do is submit your feedback to our developers; the more feedback we get, the better. As previously mentioned, we have a system in place for submitting feature requests, so I'll make sure this gets added to the list. Hopefully, we can work with Authorize.net to make our card readers compatible with their gateway sometime in the near future. 

In the meantime, please keep an eye out on our changelog for future platform updates.

Thanks again!

[chobza94]

Can the audio jack and lightning swipers still work in the US if I got one?

[Casey_Samson]

Yes, but only if you are using your own stand. Not the Shopify stand.

[davidcastorio]

What do you mean by own stand?

[tatsuya_s]

Hi @Julie 

I have a question about payment process for Shopify POS with Authrize.net.

Already, I have posted same question in another thread (here) and post here again.

Hi there,

We are planning to use Shopify POS with Authorize.net as third-party gateway.

Question:

If we setup the POS with iPad, certified Tap & Chip Reader and Authorize.net.

How does a store staff operate the POS screen like below?

 - "Credit card" section (red circle) will activate?

 - And Tap & Chip Reader will activate when "Credit card" section is clicked by store staff and the total amount has been set automatically?

 - The customer insert or tap their credit card, then payment process will start and complete automatically? 

 - The POS screen will show "The Order as Paid"?

I just want to know that when we select Authorize.net as gateway, the POS can provide us the same experience as with Shopify Payment.

Best regards,

[Casey_Samson]

@tatsuya_s  Hi there!

I am not @Julie  But can answer this. 

If you are using Authorize.net, you CANNOT use the Tap & Chip Reader. It is impossible. You can manually enter the CC information on the screen, but Shopify is stingy and will not allow Authorize.net to connect to their card readers. 

If you are using Authorize.net as your payment provider, it really hinders the Shopify POS.

Simply put, you CANNOT run credit cards with the POS unless you MANUALLY type in the info, if you are using a 3rd party payment provider. 

Shopify knows this, and has known for a long time, and refuses to make this simple change.