POS CC Reader (Non Shopify-Payments)

AlanK
New Member
2 0 0

Hello All,

 

I have both an online store and POS, neither use Shopify-Payments. I am using Stripe and PayPal for processing sales.  I need a credit card reader for the POS system and it seems I can not use the Shopify hardware (card reader) as I am not using the the Shopify payment system (Shopify-Payments).  Is this correct?  I contacted strip about a credit card reader and it seems they only off CC Readers for their own POS system and I need payments to still go through Shopify to track them and handle inventory.

Any suggestions would be much appreciated. 

 

Thank you for you all for your time.

 

-Alan

Replies 74 (74)
davidcastorio
New Member
8 0 0

If and when we integrate authorize.net into our shopify system we can manually input credit cards and then they would show the card details with the order. Why is shopify blocking external card readers from doing the same thing it is obvious your system already has the capabilities to link the two. 

ScaleNorthJoe
New Member
3 0 0

Hi!

We are evaluating Shopify POS Pro as a solution for a US client and they may desire using authorize.net to accept credit card payments. What are the current processors that can be used via authorize.net? Also, is there hardware that can accept the external payment that is available in the US? Lastly, I didn’t see external payment options on the POS Pro demo, is it still available?

If all of these thing align, are there charges from Shopify to use authorize.net?

davidcastorio
New Member
8 0 0
Based off my experience there are charges from Shopify to use authorize.net.
The percent they tack onto sales vary depending on the account you pay for
monthly with them. They currently have 3 different plans.
ScaleNorthJoe
New Member
3 0 0

Thanks David,

Can authorize.net be an integrated processor on the new POS with the hardware and when credit card is used at the payment type in UI? 

davidcastorio
New Member
8 0 0
I don't think so that is my complaint with shopify right now.
Julie
Shopify Staff
Shopify Staff
1109 106 318

Hi, @ScaleNorthJoe!

Thanks for joining in on the conversation. As mentioned here

While it is possible to use Authorize.net with Shopify POS, you will need to ensure that you are using a card reader that's compatible with this particular gateway. Currently, the only card readers compatible with Authorize.net include: 

 

If you are using Authorize.net, then you will need to source a card reader directly from them and enable External Terminal as a payment option in the POS app. Once that's done, you can then select External terminal as a payment method when processing a transaction. 

This applies to all Shopify POS plans. You can use any card reader that you like and you'll still be able to select "External terminal" as a payment option through the POS app. As mentioned in my previous reply, the "External terminal" option first needs to be enabled in your POS settings, under Payment types. It's likely that this payment type was not enabled as you were demoing the POS Pro, but you can see that this is an available option from the POS Pro features page here.

Because the External terminal payment type indicates that the payment was accepted using a device external to Shopify, it really doesn't matter which hardware you use, as long as it is capable of integrating with your payment gateway (in this case, Authorize.net). While I'm not sure if Authorize.net allows you to use external card readers, they do have their own card readers you can purchase here. Again, these will work perfectly fine with the Shopify POS Pro app using the External terminal payment type. 

Lastly, there won't be any transaction fees or other charges from Shopify if you decide to use a third-party gateway for in-person POS transactions. If online payments are processed using Authorize.net, however, then transaction fees will apply and these vary based on the plan you are on. 

Has your client considered using Shopify Payments instead? Where are they located and what kind of products are they selling?

Julie | Social Care @ Shopify 
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Georgeaga
New Member
2 0 0

But will it send the payment automatically do the external card reader or do i have to manually i put the transaction amount on the card reader?

 

i have Authorize.Net on shopify pos and i just tried to do a transaction and its asking me to manually enter the credit card.

ScaleNorthJoe
New Member
3 0 0

Thanks Julie, 

A few questions, I'm getting conflicting information from Support (Excerpt from Chat):

Me: With Shopify's new POS, can authorize.net still be an integrated payment processor?

Me: I continue to read about third party credit card processor functionality being transitioned to External Terminal payment types and no longer integrated but that seems like a step back in functionality so I'm confused

Shopify: To answer your question about Authorize.net, yes it is still an integrated processor for Shopify POS.Even with the new POS

Me: To confirm, we don't have to use external payment functionality in the new POS to use authorize.net. Credit card can be taken at POS hardware and the credit card transaction will be processed in Shopify?

Shopify: That is a YEs on the POS question and authorize.net. However for the New Shopify POS, there will be a fee after october 31,2020.

Can I input the authorize.net credentials into the settings for the new POS and process credit card transactions using Shopify's credit card reader, have the credit info populate in the POS UI and run reports with the transactions out of Shopify? 

My client is in the US and the hardware list seems to only have options in Canada, there aren't any credit card readers in the US that can support authorize.net and Shopify POS? 

I have vetted their industry and they do qualify for shopify payments; however, they have strong existing relationship with their current processor so we'd like to provide them all options available for consideration. 

In advance, thanks for your help Julie. These are critical decision points for my high volume client and your assistance is much appreciated. 

JessBarfield
New Member
2 0 1

I have the same issue and spent over an hour talking to support.

 

They kept telling me to set up a custom payment method. So I did and named it external, but it just gives the option to mark the order as paid.

 

This is using the NEW POS system and not the old one. Every single response here has been referencing the older version. If I wanted to use that, I would, but I don't. I want to use the new version nd I want it to work and nobody can give me any information on how to make that happen. 

Julie
Shopify Staff
Shopify Staff
1109 106 318

Thanks for the quick followup, @ScaleNorthJoe.

I'm sorry to hear that you've been given conflicting information. I should clarify that we haven't transitioned away from third-party credit card processing with the POS. The only Shopify card readers that were ever compatible with Authorize.net were exclusively for Canadian merchants and this hasn't changed (aside from the fact that one of those card readers has been discontinued, which shouldn't affect your client as they are in the US).

If you head on over to our Hardware Store, you’ll be able to browse all of our card readers available to your client in the US. Doing so, you’ll also be able to see which gateway each card reader can integrate with. There, you’ll notice that the card readers are only compatible with Shopify Payments. This means that in order to use Authorize.net, your client needs to purchase a card reader directly from them.

When using Authorize.net with Shopify POS, all of your orders and sales reports in Shopify will still be accurate; the only difference is that you’re selecting “External terminal” as a payment option, then using Authorize.net’s card reader to actually accept the payment. If you have the new POS app, then the process is slightly different and instead requires you to set up a custom payment method that you can then label "External".

That being said, I strongly recommend that your client uses Shopify Payments to ensure a smoother POS experience. With Shopify Payments, you can use any of our in-house card readers and our Retail team will be able to fully support any potential issues that may arise. If your client also plans on accepting payments through their online store, then they won't be subject to any transaction fees that would typically apply if they were to use a third-party gateway like Authorize.net.

Ultimately, if your client is already approved to use Shopify Payments, then I would strongly suggest having them consider making the switch, as this would not only allow them to use one of our own card readers, but it would also save them a considerable amount when it comes to transaction fees on online purchases. 

Julie | Social Care @ Shopify 
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Julie
Shopify Staff
Shopify Staff
1109 106 318

Hey, @JessBarfield!

Welcome to the conversation.

That's right. When setting up a custom payment method using the new Shopify POS, you will need to mark the order as paid once you've processed the transaction using an external card reader. This will tell Shopify that the order was processed using that particular payment method. 

Have you tried marking the order as paid yet? When you do so, you should see it in your sales reports and it should reflect that the order was processed using the custom payment method you created. 

I hope this clears things up! 

Julie | Social Care @ Shopify 
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Casey_Samson
Excursionist
36 0 7

This is the most hated thing with Shopify and Shopify POS. Which, I will say, does accurately describe the product 😉

Shopify, being so liberal it's sickening, won't allow us to use Shopify Payments because we sell...... HUNTING KNIVES..... so scary. 

Then, on top of that, we were entirely misled, which it seems I wasn't the only one, into believing we could use Authorize.net with the POS. 

SIMPLE ANSWER IS NO YOU CAN NOT...... Authorize.net is NOT compatible with the POS.  To say it is compatible is like saying you can get McDonald's McNuggets with Burger King BBQ sauce.

By simply hitting a button for external payment, you could swipe the card in your armpit and the POS would accept the "external payment"


Casey_Samson
Excursionist
36 0 7

Well, that is Shopify's MO here lately. Bad support, no direction. 

Casey_Samson
Excursionist
36 0 7

@ScaleNorthJoe Its a monopoly. They CAN allow authorize.net to be used with their readers. They CHOOSE not to to force you into their "Shopify Payments"

davidcastorio
New Member
8 0 0
Your rates are so high it's difficult to justify using Shopify Payments.
You charge the same rates even when a debit card is used and that's
ridiculous. Most companies charge $0.30 plus maybe a small percent per
transaction. On a large transaction that is no where near 2.6% what Shopify
is charging.
davidcastorio
New Member
8 0 0
I mark orders as paid, but it becomes an issue with returns. There is
nothing noting the card used, brand, last four digits, anything. It defeats
the concept of having the POS do it all.
davidcastorio
New Member
8 0 0
Absolutely. I agree. Which is so obvious by the fact that you can manually
enter a credit card and it would show all the details. Adding a card reader
is just a smoother and safer way than inputting a cc number. Shame on
them!!!
ayrity
Excursionist
24 0 18

In the exact same position as you. I sell wine, and since it's an "age restricted product" we cant use shopify pay. I refuse to use their external processing solution, because it looks SO unprofessional, and I am looking to integrate and streamline my systems, not add weird appendages that don't talk to one another!

ayrity
Excursionist
24 0 18

Can we get more Shopify employees in here please? I am unable to use shopify Pay since I sell alcohol. I am FINE using an external payment method/terminal, but I am not OK with having there be no communication to it. Is there any way to have shopify POS send the price total data to the external card reader, and then have the card reader send info back to shopify POS that the order has been paid for? I'm on shopify Plus, can we make a Flow that will do this somehow? Can we use the POS API to do it? How about hacking the shopify tap&chip reader? Please respond ASAP!

Julie
Shopify Staff
Shopify Staff
1109 106 318

Hey, everyone!

First off, I really appreciate everyone's feedback here. While there are some workarounds previously mentioned in this thread, I can understand the need to have Authorize.net integrated with all of Shopify's card readers and I have shared this feedback with our developers. 

I also appreciate you joining the conversation, @ayrity and it's great to hear that you've recently made the move the Shopify Plus. Because you've recently upgraded to Plus, you should have been assigned a dedicated Launch Manager and/or Solutions Engineer. Is this something you have discussed with them? If not, I recommend reaching out to the Plus Support team directly so they can explore some options with you. Our Plus team is here to help you work through this and identify a solution that works best for your own business. 

Thank you again for all of your feedback. 

Julie | Social Care @ Shopify 
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