Why am I being charged for shipping on hand-delivered orders?

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When I manually create an order for product that was hand delivered but I want to invoice so the customer can pay online, I don't want any shipping to be charged.   I edit the invoice and the draft shows NO shipping but when I send the invoice to the customer's email and they select complete order, they are being charged shipping??  How do I fix this??

Reply 1 (1)

Shopify Staff
2301 253 514

Hey, @pocketprey 


When you are creating the draft order, you have the option to click on 'edit shipping' and set it to 'free shipping' before sending the invoice to the customer for payment. Doing so should not charge the customer. Have you tried that on your end?



If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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