Why can't my customer use a discount code with free shipping?

New Member
16 0 0

Hi, I have a free shipping automatic discount running all weekend. I have a voucher code for £30 off I gave to someone but she us unable to use it and gets error message. I checked all the filters to check that both vouchers can be used at the same time and everything looks okay. Can anyone think why this isn't allowing her to use?

Reply 1 (1)

Shopify Partner
272 13 75

Hi Whitedaisyuk,


Without more details, it's hard to know exactly what the problem is.


Can you please share:

  1. The specific error message your customer is receiving
  2. A screenshot of your shipping discount settings
  3. A screenshot of the products that were in the cart