Why does my 'Buy Now' button keep disappearing?

Why does my 'Buy Now' button keep disappearing?

HB-Sturos
Visitor
1 0 0

The Buy Now button on <https://healthy-brain.ai/collections/all> appears broken, at times.

Once I hard-refresh, the button appears again. 

Please help me fix this issue. 

 

HB-SHOPIFY-BUYNOW-BUTTON.jpg

Reply 1 (1)

Mac
Shopify Staff
1692 177 282

Hi, @HB-Sturos!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are having issues with the Buy Button. I accessed one of your product pages and am also experiencing the same issue. In this case, there could be another underlying issue like your themes compatibility. There are a few cases where dynamic checkout buttons might not be suitable for your online store if they are not compatible with certain apps, payment settings, products, etc. Feel free to check out our Help Center document to learn more. 

 

It's a good idea to reach out to your theme developer regarding this. If you are using a third-party theme, you can contact your developer here to see if this feature can be added to your product page. If you are using a Shopify supported theme, we’d be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to take a closer look.

 

All the best!

Mac | Social Care @ Shopify 
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