Why isn't my discount code working for specific customers?

Why isn't my discount code working for specific customers?

23 0 8

I import a file of 10 customer details in my Shopify Store and created Discount Codes for these specific customers.

I don't know why the code is not working when they try to use it.

What specific customer information do I need for these codes to Apply?

Reply 1 (1)

Shopify Staff
1725 146 310

Hey, @va_monic 

Olivia here from the Shopify team. Thank you for sharing your question with our network, I’m happy to look into this with you.

It sounds like you’ve created a custom discount code for a number of specific customers, but they’re unable to apply the discount code to their orders? Do you know if these customers are receiving an error message when trying to apply the discount code? If so, please provide me with a screenshot of the error message so I can look further into what may be causing it. If there is no error message, could you please elaborate more on what you mean by the code not working?

Olivia | Social Care @ Shopify 
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